Last updated: 26 February 2026
Welcome to Starboard. We’re here to help you tackle complex maritime challenges.
We want to be clear about what you agree to when you use our services and our platform. That’s what these terms cover. If you’re subscribing to Starboard on behalf of your organisation, your organisation is bound to our terms. You must also ensure that any individual within your organisation who uses our platform complies with the conditions of use imposed by these terms, including under section 6 (Your obligations) and section 7 (Platform content).
By agreeing to a quotation and/or subscribing to the platform and services (including where we provide you with access to our platform and services by way of a free trial), you agree to these terms as forming part of the contract between us. If you don’t agree to the contract, then you cannot use our platform or services.
You should read these terms alongside our privacy statement, which tells you all about how we collect, hold, use, and disclose information about you.
If you have any questions once you’ve read the contract, then please get in touch. You can contact us by sending an email to support@starboard.nz.
In this section, we make it clear what we mean by certain terms that we use. The meaning of terms highlighted in bold throughout the contract is explained here.
When we say:
regardless of format and delivery method.
In this section, we tell you all about how to subscribe to the Starboard platform and use our services as well as some important obligations that you have in connection with your subscription.
You can request a quotation from us by contacting us directly or through our website, starboardintelligence.com. The quotation we provide you will tell you about the details of your proposed subscription for the services, for example:
Any quotation that we provide you will be deemed an offer by us to you to subscribe to our services on these terms and in accordance with any terms set out in the quotation. The contract between you and us is made up of the quotation, these terms and our privacy statement (and any amendments to those documents from time to time). In the event of any conflict, the following order of priority applies: the quotation; then these terms; then the privacy statement.
Unless otherwise set out in your quotation, your subscription term will start on the date set out in the quotation and will run for an initial period of one (1) year, unless terminated earlier in accordance with this Agreement. At the end of the initial period of one (1) year, and at the end of each subsequent period of one (1) year, your subscription term will automatically renew for successive periods of one (1) year each, unless either party gives written notice of non-renewal at least 30 days before the expiry of the then-current one (1) year renewal period.
We might agree to let you try the platform for free for a trial period. We won’t charge you for our services during the free trial period, but if you choose to continue using our services at the end of your trial then we’ll bill you the subscription fee for that continued use.
In subscribing to the services and using the platform, you warrant and represent to us that you nor any of your affiliates, personnel, end users or agents is:
In this section, we tell you all about your rights to use the platform, what we don’t promise about the platform and when we can suspend your access to the platform.
You’re permitted to access and use the platform, for your subscription term, in accordance with the contract. Although we have no obligation to do so, we can and may monitor your use of the platform and our services.
You don’t have the right to sub-license or transfer your right to access and use the platform, or any other rights that we grant you under the contract.
We will use our reasonable endeavours to make the services and the platform available to you on an uninterrupted and error-free basis. However, except as expressly set out in the contract, to the maximum extent permitted by applicable law, the services and the platform are provided on an “as is” and “as available” basis and we (and our third party suppliers) don’t make, and expressly disclaim, any and all terms, conditions, warranties or representations (express or implied, by law or otherwise) in connection with our services, your use of our services, our platform content, and our platform, including that the services and/or the platform and/or platform content and any other tools, data and/or services provided or licensed to us by any third party suppliers (including any AI tools or third party inputs) that are integrated or incorporated into the same, will be merchantable, will meet your requirements, are compatible, fit or suitable for your intended purpose or use, or will be of satisfactory quality, available at all times, uninterrupted, reliable, error-free, correct, accurate, complete, current, up-to-date or non-infringing.
Without limiting the above, you acknowledge and agree that the services and/or the platform may rely on third party suppliers for:
and that the reliability, availability and performance of the services and the platform may be affected by the reliability, availability and performance of such third party inputs and third party supplier services, which are beyond our control.
Where the services and/or the platform include links, integrations or connections to third-party websites, applications or other services, you acknowledge that such links, integrations or connections do not imply our review or endorsement and you proceed at your own risk to a third-party website, application or other services.
In some circumstances, we might need to suspend access to our platform. This section describes those circumstances.
We can suspend your access to our platform (either to you or to all users of our platform):
If we need to suspend your access to the platform for scheduled maintenance, then we’ll use our reasonable endeavours to provide notice in advance via the platform and on our website and will use our reasonable endeavours to schedule such maintenance outside of our business hours. However, you acknowledge that we may need to suspend your access to the platform without providing any advance notice to you when there is unplanned disruptions or for unscheduled emergency maintenance.
This section tells you all about how our subscription fees work and what happens if you don’t pay them. The price of your subscription is explained further in your quotation.
We’ll charge you for the subscription fee as described in your quotation. If your quotation doesn’t describe when the subscription fee is payable, the subscription fee is payable in advance. We will issue an invoice for the subscription fee on the date on which you subscribe for the services (or, if you continue using our services once your free trial ends, if applicable).
Unless your quotation specifies another payment date, you’ll need to pay us the amount specified in the invoice, in full and electronically in cleared funds without any set off or deduction, by the 20th of the month following the month in which we issue you the invoice. Except as set out in the contract, all subscription fees are non-refundable.
Subscription fees do not include taxes. You are responsible for all taxes (excluding our income taxes). If you are required by law to deduct or withhold taxes from the amounts due to us under the contract, you will ensure that the amount due to us is increased so that the payment actually made to us equals the amount due to us as if no such taxes had been imposed.
It’s important that you pay us on time. Without prejudice to any other rights and/or remedies available to us, if you don’t pay us any amount when due, then we can suspend your access to our services and we can also charge you late payment interest at the default rate of 5% per annum accruing daily and compounding monthly on the entire amount outstanding (including any interest accruing) for a period from and including the date payment was due until the date of actual payment.
If we detect that your usage of the platform or services is inconsistent with the basis of your subscription plan, without limiting our rights under section 15, we may elect to retrospectively adjust your subscription plan and subscription fee to match your actual usage, and we may invoice you accordingly.
In addition, we may need to change your subscription plan or subscription fee from time to time. If we make a change to your subscription plan or subscription fee, we’ll let you know by sending you an email or by displaying a message in our platform at least 30 days in advance. You can then elect to continue using the platform and services (in which case then you’ll be deemed to have accepted the new subscription plan or subscription fee after the expiration of our 30 days’ notice) or terminate your subscription and the contract by notifying us in writing before the expiration of our 30 days’ notice.
This section tells you all about what you should (and shouldn’t) do when you’re using our services.
You must (and you warrant and represent that you will):
You must not:
We know our data rich content is why you’re here. But there are important restrictions on how you can use what we make available to you. That’s what this section is all about.
All platform content and any intellectual property rights in the platform content, as well as any intellectual property rights owned or licensed by us in or relating to the platform and services (including any copyright, trade rights or service mark, trade or business name, logos and any other distinctive brand features), is and shall remain our property or the property of our affiliates or other relevant third party suppliers.
In addition to the above, all intellectual property rights of any kind developed, conceived, acquired or created in the course of or in relation to our making available of the platform and services to you, your use of the platform and services and the use of your client data, including in any derivative works created by or in connection with your use of the platform and services or the use of your client data, and all improvements, enhancements or modifications thereto, shall be owned by us and, to the extent required by us, you will assign to us, or will procure the assignment to us of, any such rights (whether presently existing or to be created in the future). You will take any and all actions that may reasonably be required by us or our third party suppliers to protect our or their proprietary rights.
For clarity, you retain ownership of your client data. Nothing in this section transfers ownership of your client data or any independent reports, analysis, assessments or other work product created by you using the platform and services, provided such work product does not incorporate or disclose platform content or derived data.
Subject to clause 13, we grant you a non-exclusive, non-transferable, non-sublicensable and non-assignable licence to use the platform content for your internal business purposes only, including by:
provided that you will not:
Subject to clause 13, you also can’t charge a third party to receive our platform content or any derived data from you, unless we expressly permit you to do so in writing.
Unless we say otherwise, you must:
So far as we are aware, the platform content, and your use of the platform content in accordance with the contract, does not and will not infringe the intellectual property rights of any person.
When you’re using our platform and services, you may provide us with data and other information. This section tells you about how we can use that data and some important representations you make when providing us with client data.
Any rights in client data that you provide us when using our services and the platform belong to you.
You grant us a royalty-free, perpetual, non-exclusive, worldwide and sublicensable right to use, reproduce, modify, prepare derivative works of (including the creation of platform content), decompile, disassemble, combine, display, publish and adapt the client data in connection with the platform and services and across different media for any purpose related to our business and the platform and services, and shall also include the following purposes:
You represent and warrant to us that our use of the client data complies with applicable law, and that our receipt, use, disclosure and processing of the client data in accordance with the contract won’t cause us to breach applicable law and won’t infringe the intellectual property rights or any other rights (including privacy). You’re also responsible for ensuring that you have all necessary licences, permissions and authorisations to provide us with the client data and for us to use the client data in accordance with the contract (including by ensuring you’ve made all necessary privacy disclosures to individuals or that you’re otherwise authorised to allow us to use and disclose client data as described in the contract).
You acknowledge and agree that we are entitled to rely on the accuracy and completeness of the client data and, unless expressly required otherwise, we have no obligation to verify the accuracy or completeness of the client data. You undertake to ensure that all the client data inputted into the services and platform is true, accurate, up to date and without material omission.
You are solely responsible for maintaining a copy of all the client data. We have in place for our own purposes policies and procedures to prevent data loss (and recovery), but do not make any guarantee around loss or corruption of any client data. You acknowledge and agree that we are not responsible for, and have no liability in respect of, the client data, loss or corruption of client data, or how you use the client data (or any derived data) and we reserve the right to remove from our servers any content that may expose us to potential liability.
On the termination of the contract, at your cost and request, we’ll provide you with a copy of the client data that we hold in a format we reasonably consider appropriate, provided that you make such request within 20 business days of the termination of the contract.
We can use anonymised data we collect about your use of our platform to deliver our services to others and make improvements to our service offering.
When you use our services we may create anonymised statistical data, including through aggregation, and then use that anonymised data for our own purposes, including to provide and improve our services, to offer our services to others, to develop our platform and new product offerings, to learn about how users interact with our services, and for other uses we communicate with you from time to time. This means we might use and redistribute your client data in an anonymised and/or aggregated form.
Have an idea about how we might improve things around here? Tell us! This section explains how we can use your feedback.
Our users help us to keep delivering innovative and useful services.
We love hearing your feedback and can use any information, ideas, comments, and suggestions you give us without restriction. We won’t pay or compensate you to use your feedback. Any rights in the feedback, and in things we create as a result of or in connection with the feedback, will be owned by us.
Our collection, use, and disclosure of personal information is governed by our privacy statement.
We will collect, use, and disclose personal information about you in connection with your use of the platform and services in accordance with our privacy statement.
The privacy statement applies only to the platform and services and does not apply to any third party website or service linked to the platform and services or referred to through the platform and services or by our personnel. Each party acknowledges and agrees that the privacy statement is incorporated into and forms part of the contract, and each party shall comply with its respective obligations in the privacy statement in connection with any personal information stored, accessed or processed by a party through the platform and services.
Notwithstanding the privacy statement, to the extent either party does collect, use, access or process any personal information in connection with the contract, each party warrants and agrees that it will comply with applicable privacy laws.
We will protect the confidentiality of your confidential information. And we expect you to do the same for us.
Each party (the receiving party) agrees and acknowledges that the other party (the disclosing party) has disclosed, or may disclose, confidential information pursuant to the contract. Where the receiving party receives confidential information from the disclosing party under or in connection with the contract, the receiving party will: (a) keep the confidential information strictly confidential, which shall include implementing and maintaining appropriate administrative, physical, and technical safeguards and security measures designed to protect the disclosing party’s confidential information from unauthorised use or access; (b) not use, modify, reproduce or exploit the confidential information for any purpose other than as is permitted under the contract; and (c) subject to the permitted disclosures below, not disclose confidential information to any person other than its representatives whose access is necessary to enable it to exercise its rights or perform its obligations under the contract and who are under obligations of confidentiality substantially similar to those in this section 12.
Notwithstanding the restrictions above, the receiving party may disclose confidential information: (a) to its professional advisors, to obtain legal or other professional advice in relation to matters arising under or in connection with the contract; and (b) to the extent required to comply with any applicable law, binding directive of a regulator or a court order, in which case the receiving party must use reasonable endeavours to give the disclosing party prior notice of such disclosure (to the extent permitted by law) and disclose only that portion of the confidential information necessary to satisfy the relevant requirement.
The disclosing party agrees that the restrictions above shall not apply in relation to any information that: (a) is or becomes generally available to the public through no act or fault of the receiving party; (b) was in the possession of the receiving party or known by the receiving party prior to receipt from the disclosing party; (c) was rightfully disclosed to the receiving party without restriction by a third party; (d) was independently developed without use of any confidential information of the disclosing party; or (e) is disclosed by the receiving party if required as part of a bona fide sale of its business (assets or shares, whether in whole or in part) to a third party, provided that the receiving party enters into a confidentiality agreement with the third party on terms no less restrictive than this section 12.
Each party agrees that breach of this section 12 may cause irreparable injury to the other party, for which monetary damages may not provide adequate compensation, and that, in addition to any other remedy, the other party will be entitled to seek injunctive relief against any breach or threatened breach, without proving actual damage or posting a bond or other security.
We work with other innovative people to deliver our services. That means that your use of some features of our platform, and your purchase of certain products or services provided by a third party supplier, will be subject to the terms of those third party suppliers. This section describes that a bit more.
When you access, purchase, and/or use content, products, services or features offered by a third party supplier in connection with our services, that third party supplier’s terms will govern your access, purchase and/or use. You must not do anything that causes or may cause us to breach third party supplier’s terms. If you have any questions about a third party supplier or its terms, you should contact that third party supplier directly.
We’re innovating, changing, and growing. We might need to make changes to the services and/or these terms from time to time. This section explains how we’ll do that.
Subject to the provisos in this section 14 below, and section 5 above with respect to changes to your subscription plan or subscription fee, no variation to the terms of the contract will be of any force or effect unless it is in writing and agreed by the parties.
We may at any time change the method of provision of, or access by you to, the services, or add, remove, change, update and/or disable features and capabilities, as part of the evolution of the services, including as a result of changes to our arrangements with third party suppliers, changes to applicable law that in our reasonable opinion affect our ability to provide the services, the manner or cost of providing them or the manner in which you are able to use the services and/or to change or discontinue any feature or functionality of the services for any reason, provided that:
If you consider that any change made pursuant to this section significantly degrades the functionality or user experience of the services and we do not provide equivalent replacement functionality or user experience, you may terminate the contract by giving written notice to us within thirty (30) days of the change notice, provided that we do not elect to reverse the change before expiry of the notice given by you under this section.
In addition to the above, we may need to and reserve the right to change these terms and/or privacy statement from time to time during the subscription term:
You can then elect to continue using the platform and services (in which case then you’ll be deemed to have accepted the amended terms and/or privacy statement after expiration of 30 days’ following notification of the change or updating of the terms and/or privacy statement, as applicable and the updated terms and/or privacy statement (as applicable) shall then apply on and from the commencement date of the next renewal of your subscription term) or terminate your subscription and the contract by notice in writing to us before expiration of such 30 day period.
You can easily terminate your subscription by providing notice to us, but you’ll still need to pay your subscription fee for the remainder of the subscription term. This section explains a bit more about that and also about when we may terminate your subscription.
You can terminate the contract (including your subscription to the platform) by notice in writing to us at any time. If you terminate the contract, then:
We can terminate the contract immediately by notice in writing to you if:
On expiry of the contract or if we terminate the contract (including your subscription to the platform), then:
In addition to the above, on termination or expiry of the contract:
Read this section extra carefully since it outlines who is liable (and not liable) for what. It also tells you about the circumstances where we may require you to cover our losses.
You’re solely liable and responsible for any actions that are taken on or in respect of the platform or in connection with the services using your access account, including the acts and omissions of your user, any representatives and end clients. This means you’re responsible for ensuring that your use of our platform and services complies with applicable law.
You must indemnify us on demand, and keep us indemnified, for all liabilities, losses, damages, costs, and expenses incurred or suffered by us arising from, or in connection with:
In addition, you indemnify and hold us and our third party suppliers harmless against any costs, liabilities, damages arising out of your breach under applicable data protection and privacy laws and regulations.
To the maximum extent permitted by applicable law, we won’t be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, under or in connection with the contract and/or your use of the platform or our services (including any inability to access the platform), for any of the following:
Without limiting the above exclusion to our liability, to the maximum extent permitted by applicable law, our aggregate liability to you due to, for all and any liabilities, losses or damages under and/or arising out of or in connection with the contract and/or your use of the platform and the services (including any inability to access the platform) in contract, tort (including negligence), breach of statutory duty or otherwise, in respect of any and all claims, will not exceed:
You might have noticed that you need to give us a notice in certain circumstances, like if you want to exercise your right of termination. We might give you notice too. This section explains how that works.
Any notice that we need to give you under the contract will be valid if we notify you through the platform or we send you an email to the contact details you’ve given us.
If you’re required to or may give notice to us under the contract, then you must send that notice to us at support@starboardintelligence.com (or to any replacement email address that we notify you).
Notices given by us or you in accordance with this section will be deemed to be received:
But, if the time and day on which a notice would have been deemed to have been received by us in accordance with the above is not between 9 am and 5 pm on a business day, then the notice will be deemed to be received by us at 9 am on the next business day.
This section explains how disputes may be resolved.
Most concerns can be resolved quickly by you getting in touch with our support team at support@starboardintelligence.com.
For non-support related matters, or any other disputes between us, both parties agree to first contact the other party in writing and refer such dispute to a senior executive officer of each party who will use best commercial efforts to resolve the dispute informally and in good faith. If we can’t resolve a dispute amicably between us within ten business days of such notification, then either you or us can, by written notice to the other, refer that dispute to the mediation of a single mediator agreed between us (or, if we can’t agree on a mediator within ten business days of that written notice, a mediator appointed by the President for the time being of the New Zealand Law Society).
If you and we can’t resolve the dispute within 20 business days of the dispute being referred to mediation, then you and we will be entitled to exercise all rights and remedies available at law.
Nothing will prevent us or you from commencing legal proceedings to seek urgent interlocutory relief.
There’s a few more important things we want you to know about, which we’ve outlined in this section.
The contract contains the entire agreement between you and us with respect to your access to the platform and your use of our services. It sets out the only conduct relied on by you and us. It also supersedes any earlier conduct, prior agreements, representations, and understandings between you and us in connection with your access and use of the platform and our services.
You acknowledge any of our third party suppliers are third-party beneficiaries entitled to directly enforce the contract as if they were an original party to such the contract. Other than in that scenario, nothing in the contract is intended to confer a benefit upon any person other than you or us.
Nothing in the contract or arising out of the relationship established by the contract means that you’re our agent. You also aren’t granted any authority to make commitments on our behalf. And nothing creates any trust, joint venture, or commercial partnership between you and us.
You can’t assign your rights under the contract or in respect of the services to anyone, or purport to do so, unless we say you can in writing. We may transfer our rights under the contract where we reasonably believe your rights will not be materially affected. We may assign the contract in its entirety, without your consent, to our affiliates or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets. The terms of the contract shall be binding upon the parties and their respective successors and permitted assigns
If any term of the contract (or their application to you) becomes invalid or unenforceable at all, the remainder of the contract will continue to apply, unaffected, to the greatest extent permitted by law.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
We may also, in the future, offer new services and/or features through the platform (including, the release of new tools and resources). Any new features or tools which are added to the platform shall also be subject to the contract.
We agree that the contract is the result of negotiations between us. The contract will not be construed in favour of or against either party by reason of authorship.
The quotation constitutes an offer to supply the platform and services on the terms set out in the contract. You accept the quotation by (a) providing written or verbal confirmation of acceptance (including electronically), (b) paying any invoice issued in connection with the quotation or (c) accessing or using the platform and/or services (including during any trial period). The earlier of these events will constitute acceptance of the quotation and a binding agreement to be bound by the terms of the contract.
You submit to the non-exclusive jurisdiction of the New Zealand courts. New Zealand law will govern the contract, the interpretation of the contract, and any disputes arising in connection with the contract. The United Nations Convention on Contracts for the International Sale of Goods and any other international conventions applicable to contracts for the sale of goods do not apply to the contract.
